Privacy Policy
Cinnamon Ceylon is committed to protecting your privacy and handling your personal information with transparency, care, and respect.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988(Cth). This policy outlines how we collect, use, store, and protect your personal information. A copy of the Australian Privacy Principles is available at oaic.gov.au.
What Is Personal Information?
Personal information is any information or opinion that identifies, or could reasonably identify, an individual. The types of personal information we may collect include your name, delivery address, email address, and phone number.
How We Collect Your Information
We collect personal information when you:
- Place an order through our website
- Create an account or subscribe to our newsletter
- Contact us by email, phone, or through our contact form
- Interact with us on social media
We collect this information directly from you wherever possible. In some cases, information may be provided to us by third parties (for example, payment processors or delivery partners), and we will take reasonable steps to ensure you are informed.
Why We Collect It
Where reasonableand practicable to do so, we will collect your Personal Information only fromyou. However, in some circumstances we may be provided with information bythird parties. In such a case we will take reasonable steps to ensure that youare made aware of the information provided to us by the third party.
Your personal information is collected primarily to:
- Process and fulfil your orders
- Communicate with you about your purchases
- Send you marketing communications (where you have opted in)
- Improve our products and website experience
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
Sensitive Information
We do not intentionally collect sensitive information (such as health, financial, or government identifier information) unless required and with your explicit consent or where required by law.
Disclosure of Personal Information
We may share your personal information with trusted third parties where necessary to fulfil your order or operate our business, including:
- Australia Post and other delivery providers (for order fulfilment)
- Payment processors (for secure transaction processing)
- Marketing and analytics platforms (to improve our services)
We do not sell your personal information to third parties. Any third parties we engage are required to handle your information in accordance with applicable privacy laws.
International Transfers
Some of our service providers may be located outside Australia. Where this is the case, we take reasonable steps to ensure your information is protected to a standard consistent with the Australian Privacy Principles.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption for all transactions. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us at info@cinnamonceylon.com.au. We will respond within a reasonable timeframe. We do not charge for access requests, though an administrative fee may apply if providing copies requires significant effort.
Cookies
Our website may use cookies to enhance your browsing experience and gather analytical data. You can adjust your browser settings to refuse cookies, though this may affect some website functionality
Policy Updates
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
Complaints and Enquiries
If you have a question or concern about how we handle your personal information, please contact us:
Cinnamon Ceylon
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
