Shipping & Returns

At Cinnamon Ceylon, every order is packed with care and dispatched promptly so your premium Ceylon cinnamon arrives in perfect condition.

Domestic Shipping (Australia)

Order Processing

All orders are processed within 2–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing may take an additional 1–2 days — we'll keep you informed.

Shipping Rates & Delivery Estimates

Delivery times are estimates and may vary depending on your location. Remote and regional areas may require additional transit time.

P.O. Boxes

We are happy to deliver to P.O. Box addresses via Australia Post.

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Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your Australia Post tracking number. Tracking becomes active within 24 hours of dispatch.

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International Shipping

We ship internationally to selected countries. International shipping rates and delivery times are calculated at checkout based on your destination and order weight.

Please note that customs duties, import taxes, and any fees imposed by your country's border authority are the responsibility of the customer. Cinnamon Ceylon is not liable for delays caused by customs processing.

[CONFIRM: list specific countries you ship to, or confirm 'worldwide shipping available']

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Damaged or Lost Orders

While we take great care in packing every order, if your parcel arrives damaged or is lost in transit, please contact us at info@cinnamonceylon.com.au within 7 days of the expected delivery date. Please retain all packaging and take photos of any damage, as this will assist with any Australia Post claim.

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Returns & Refunds

We want you to love your Cinnamon Ceylon order. You have 30 days to return faulty or incorrect items.

Change of Mind

We do not accept change of mind.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receipt at info@cinnamonceylon.com.au. We will arrange a replacement, store credit, or full refund at no cost to you — including return postage where applicable.

How to Initiate a Return

Email us at info@cinnamonceylon.com.au with your order number and reason for return. We'll confirm the return address and next steps within 1–2 business days.

Refund Processing

Once your return is received and inspected, refunds will be processed to your original payment method within 5–7 business days.

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Questions?

If you have any questions about your order or our shipping and returns process, please don't hesitate to get in touch via our Contact page at cinnamonceylon.com.au/contact-us.

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